Dispatch & Delivery

1. Order processing

Orders are processed after payment has been successfully received. We prepare your items carefully for dispatch and will send you shipping information once your order has been shipped.

If there is an issue with your order that may affect dispatch, we may contact you using the contact information provided at checkout.

2. Dispatch

Once your order has been prepared and dispatched, you will receive shipping confirmation and tracking information where available.

Please make sure that your shipping address and contact information are correct before completing your purchase. We are not responsible for delays caused by an incorrect or incomplete delivery address provided by the customer.

3. Delivery

Delivery times can vary depending on the destination, carrier, availability and other circumstances outside our control.

We provide free standard shipping on orders as stated at checkout. Any applicable sales tax is calculated at checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier issues, weather, holidays, high shipping volumes or other circumstances beyond our control.

4. Tracking your order

When tracking information is available, it will be provided after your order has been dispatched.

You can use the tracking information provided to check the progress of your shipment directly with the carrier.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delivery delays

While we work to dispatch orders as quickly as possible, delivery delays can sometimes occur after an order has left our facility.

If your order appears to be delayed, please check the tracking information first. If you need further assistance, contact us at contact@yulvane.com with your order number.

6. Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, please contact us as soon as possible. Additional shipping charges may apply if the order needs to be reshipped.

7. Damaged packages

If your package arrives visibly damaged, please take photographs of the package and the product and contact us as soon as possible.

For damaged, defective or incorrect items, please follow the process described in our Return & Refund Policy .

8. Delivery address changes

If you need to change your shipping address, contact us as soon as possible at contact@yulvane.com with your order number.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

9. Contact

Yulvane LLC, doing business as Yulvane
2101 O'Neil Avenue, Cheyenne, WY 82001, USA
Email: contact@yulvane.com
Phone: +1 (307) 400-8713
Monday–Friday 9am–6pm, Saturday–Sunday 9am–4pm (Mountain Time)